Kia dealers can now send videos of
service work required directly to owners.
Kia Klear-Vision – powered by
CitNOW – uses apps to advise customers that urgent or important work is needed.
This
vehicle health check tool reinforces Kia’s family-like care by
building trust amongst Kia
customers and dealers and improves the conversion of identified ‘red’ and
‘amber’ maintenance work at Kia service centers.
Technicians
can film vehicle health checks and send them to the customers via email or SMS,
with the videos taking less than 60 seconds to make.
After
sales director Hamish McCowan said: “With a rapidly expanding vehicle parc, we
were looking for a market leading video based vehicle health check solution to offer
our dealer network. With a
dedicated and experienced support
team on hand to help our dealers deliver an exceptional customer experience,
the decision to opt for the CitNOW solution was an easy one.”
Sales
director at CitNOW Gordon Grant said: "We're delighted to be working with Kia on the launch of
Kia Klear-Vision.
Klear-Vision will drive significant benefits for the dealer network and will
provide a platform for increasing the levels of trust and transparency across
their customer base.”
No comments:
Post a Comment