Wednesday, December 3, 2014

New Kia Video App to Improve Servicing

Kia dealers can now send videos of service work required directly to owners.

Kia Klear-Vision – powered by CitNOW – uses apps to advise customers that urgent or important work is needed.

This vehicle health check tool reinforces Kia’s family-like care by building trust amongst Kia customers and dealers and improves the conversion of identified ‘red’ and ‘amber’ maintenance work at Kia service centers.

Technicians can film vehicle health checks and send them to the customers via email or SMS, with the videos taking less than 60 seconds to make.

After sales director Hamish McCowan said: “With a rapidly expanding vehicle parc, we were looking for a market leading video based vehicle health check solution to offer our dealer network. With a dedicated and experienced support team on hand to help our dealers deliver an exceptional customer experience, the decision to opt for the CitNOW solution was an easy one.”

Sales director at CitNOW Gordon Grant said: "We're delighted to be working with Kia on the launch of Kia Klear-Vision. Klear-Vision will drive significant benefits for the dealer network and will provide a platform for increasing the levels of trust and transparency across their customer base.”

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